Service & Quality
We are proud of our ability to provide optimal, high-performance services. Biddle implies:
- Prompt delivery
- Dutch manufacturing
- Components with a long life cycle
- Easy-to-maintain products
- Plug-and-play products
- Clear and comprehensive documentation
At Biddle, we believe in offering our customers maximum value with minimal waste. Biddle is involved in an ongoing streamlining exercise covering all processes. Production and assembly are devised in accordance with the Lean Manufacturing principles. In doing so, Biddle commits to reducing lead time and avoiding waste. This has already resulted in an increase in production of no less than 40%. As a result, our customers enjoy optimal services.
Quality is our top priority. This is the reason all our products are developed on the basis of thorough research and undergo extensive tests. Our products are made of high-quality components, sound sheet metal and modern control equipment. Our company is ISO 9001 and ISO 14001 certified, which means that we guarantee our products are of outstanding quality and environmentally friendly. Furthermore, our products are approved in accordance with the strictest standards and comply with the relevant CE directives.
All Biddle products are sold with a standard 5 year all-in guarantee from the moment of delivery. Each product is tested before leaving the factory. To ensure that our products are correctly installed, we only deliver through wholesalers and recognised installation companies.
In the unlikely event that you experience a problem or encounter a fault with one of our products, our own customer service department will tackle the situation. This department provides customers with as much phone support as possible and plans service appointments to handle repairs, disruption problems and product maintenance.